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Inside Sales Associate

Posted by Mike's Hot Honey on 15 Aug 2017 | Share

Job basics

  • Location: Brooklyn, New York 11222
  • Country: US
  • Industry Types: Supplier
  • Categories: Sales
  • Foods: Sauces, Seasonings, and Cooking Enhancers
  • Employment Type: Full-Time
  • Reports to: TBD
  • # of Direct Reports: TBD
 
Job Description

Assume full accountability for developing and maintaining customer relationships by shepherding customer orders through our supply chain in a timely manner and ensuring that those same orders are reflected accurately in our financial accounting system.  Help the company grow by proactively approaching potential new customers and encouraging them to purchase. Also, communicate to current customers and keep MHH “top of mind” and stimulate additional purchases. This “inside” sales associate will enjoy a base salary with a commission bonus incentive to reward sales growth success.

 

  • Proactively approach potential and existing customers via phone and email to drive new orders.
  • Receive purchase orders from customers over the phone, via email and eventually through our purchase order computer system.
  • Review customer orders for accuracy, both in quantity and pricing, before sending to our fulfillment partners. Resolve any issues directly with customer before releasing orders for shipment.
  • Work closely with fulfillment partners to ensure that adequate quantities are on hand to fulfill orders and assess shipment lead-times with fulfillment partner to validate that expected delivery dates are within the customers’ expectations
  • Troubleshoot any shipment problems and create satisfactory solutions that will meet the customers’ needs. Use management support as needed and communicate challenges quickly to help expedite resolutions. Communicate any altered expectations to customers directly and incorporate their suggestions, aiming to minimize any negative impacts to our customers.

Perform administrative duties that ensure the proper handling of orders and archive all transactions for strategic, marketing and financial analysis:

  • Set up new customers in CRM (Customer Relationship Management) system as well as financial accounting systems.
  • Ensure that all customer orders are entered into relevant computer systems for accurate billing and performance tracking measures.
  • Create emails and appropriate communication notes that allow the entire team to be current with any customer priorities and/or concerns in the CRM system.
  • Perform ad-hoc administrative duties as needed in order to support any and all business processes.

 

Job Requirements

Bachelor's degree preferred.

  • 2 years of experience in a customer call center and/or order fulfillment department for a manufacturing, retail or e-commerce company.
  • Excellent communication skills, both verbal and written.
  • Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • 2 years of experience with order entry/order processing computer systems.
  • 2 years of experience with Salesforce Software preferred.
  • Strong organization skills, particularly with work prioritization and task follow through. Must be able to maintain a well-organized filing system, for both physical and electronic documents.
  • Self-motivated; with a bias for action.
  • Strong business acumen and analytical ability.
  • Compensation depends upon experience.

Mike’s Hot Honey is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

 

about Mike's Hot Honey

Sweet Heat! Honey Infused with Chilies.

Established in Brooklyn, NY in 2011, Mike’s Hot Honey is a chili pepper-infused honey and, quite possibly, the world’s most versatile condiment. Our sweet and spicy Hot Honey is a delicious pairing with a wide variety of foods including pizza, chicken, ribs, biscuits, salads, fruits, cheeses and even ice cream. Also useful in cocktails and marinades, Mike’s Hot Honey is a dynamic condiment made with the heat-lover in mind.